Looking to hire talented designers, developers, photographers, and other independent creatives? Check out our new Customer Directory to connect with insured talent.

Why Do I Need Insurance?

A lot of freelancers think they aren’t doing anything high risk and that their contract is enough to protect them so they don’t need to be insured. Insurance protects you from threats from unhappy clients as a result of your work. Whether that’s because they consider the quality below par, there’s been a mistake in your work or (most commonly!) the client is difficult to please.

How can Insurance Help?

We’re not here to spook, shock or intimidate you into getting insured. We’ve created this guide so you can understand what situations insurance can help in and included real stories from some of the freelancers we’ve helped through tricky situations.

Why should I have insurance?

What’s a freelancer doing that requires insurance?

Insurance protects you from threats from unhappy clients as a result of your work. Whether that’s because they consider the quality below par, there’s been a mistake in your work or (most commonly!) the client is difficult to please.

We know you’re great at what you do, but clients can be unhappy with a number of things that are outside of your control;

  • The project is delayed
  • The client has misunderstood what work they are getting
  • The client is unhappy with the quality of work or level of service

All freelancers face these risks. It may not be that you’re working in a high risk sector like the medical industry or working with Fortune 500 clients, but projects can get derailed, clients can be unpredictable and mistakes can happen.

You’re responsible for delivering work to a certain timescale, but sometimes deadlines can be missed.

You’re responsible for delivering work to meet client expectations, but sometimes client expectations are difficult to meet.

You’re responsible for providing work to a certain standard, but sometimes mistakes can be made.

If a client threatened legal action or tried to recover compensation, insurance can help you defend the claim. Your insurer will provide you with legal experts to negotiate with your client, all of which is included in the cost of your premium.

While most freelancers won’t ever need to use the practical element of their insurance (legal assistance), every freelancer will benefit from being insured on an aspirational level because it helps you be a confident freelancer.

If a client ever tries to take advantage of you, you can stand your ground knowing that—if the situation does escalate—you personally wouldn’t suffer the financial consequences or have to endure the confrontation alone. You have insurance to help you.

Professional Indemnity Insurance

Professional indemnity is a very meaty cover, but we like to simplify it by thinking of it as insurance for careless mistakes or problem clients.

The policy wording can be daunting, but we’ve pulled the most relevant features and shared how they apply to freelancers.

1. Defence Costs

If a client threatens legal action or tries to recover compensation from you, your professional indemnity policy will pay the legal fees incurred in defending you.

Most claims will be settled out of court with the legal experts the insurer appoints you negotiating on your behalf.

I know this sounds scary, but the legal experts are on your side and want the best outcome for you. Every claim is assessed on a case-by-case basis. The less serious situations will see the legal experts help you draft replies to your client instead of getting directly involved. Depending on the severity, they'll be involved in a way that ensures your relationship with your client remains as intact as possible.

– Ashley, With Jack Founder

2. Unintentional Breach of Contract

Breach of contract can take many forms. It could be something like failing to deliver a project on time or not meeting the client's expectations. Any breach of contract may entitle the client to make a claim for the losses it has suffered.

4. Mitigation Costs

Unpaid invoices are the bane of any freelancer's life. If a client is dissatisfied with your work, they may refuse to pay any or all your fees and threaten to bring a claim against you. The insurer will pay you the amount owed to you by your client if the insurer believes this will avoid a claim for a greater amount.

5. Negligence

Negligence covers a broad spectrum, but think of this as the bread and butter of your professional indemnity policy. This covers any errors you make or that the client perceives you to have made. This could be a bug in your code, a typo on your client's packaging or a misrepresentation around what work will be delivered.

Legal Expenses

Not to be confused with the legal fees your professional indemnity policy covers in the defence of a claim, legal expenses will provide you with assistance before making a claim. It also helps you get paid, gives you access to legal advice 24/7, prevents loss of earnings whilst on jury duty, and helps with tax disputes and investigations.

1. Contract and Debt Recovery

Late payments will be chased for you. If a client is ghosting you and you’ve exhausted your usual credit control procedures with overdue invoices, an expert lawyer will formally chase your debt.

This service is limited to UK and EU invoices over £200 and excludes debt from software supplied by you or tailored to your requirements.

Here's a perfect example of the legal advice helpline assisting With Jack customer, David, in pursuing a late payment through small claims court.

– Ashley, With Jack Founder

3. Loss Of Earnings From Jury Duty

Being called for jury duty or having to attend court can result in lost wages for freelancers. This product ensures that you can be paid for some of your lost wages where they can’t be claimed back from the court or tribunal.

4. Tax Disputes and Investigations

Accountancy fees can be costly when it comes to tax investigations and disputes. This product provides expert tax advice and assistance in relation to disputes with HMRC relating to enquiries about tax returns, including VAT, PAYE, IR35 and National Insurance contributions.

During the pandemic With Jack helped me through a stressful situation. They bent over backwards to help me! They were very patient with me and always stayed in contact throughout my claim to make sure everything was dealt with accordingly. They explained everything clearly to me (I’m not really good at this sort of stuff!) and were a delight to work with. It's clear to see how much With Jack cares for their clients. I’m really grateful for their help.

Suzie

With Jack Customer

Real story #1

Client wants me to finish project and is asking for damages

This client asked the freelancer to pay their company damages as a result of work being overdue.

“I’ve been working with this client for 6 months. The brief they gave me has drastically changed. It quickly turned out to be much more work than I originally quoted for as it was technically more complicated. This means the project is now clocking in at double the hours I quoted.

Clients changing the scope and direction of the project is the root cause of most of our claims. This is why a project scope is crucial, as well as working with clients to ensure everybody is on the same page at all stages of the project and aware that changes to the scope will affect the deadline and budget.

– Ashley, With Jack Founder

I’ve lost clients due to giving this project more time than expected. Deadlines were missed due to my focus being taken by features that weren't initially planned, shifting deadlines and deliverables not being provided. This has lead to a breakdown in my relationship with the client.

This evening my client has emailed me asking for work to be submitted, but also demanding damages be paid to their company as a result of missing deadlines. What am I supposed to do in this situation?”

What we’re looking at here is:

  • A project being delayed due to poor project management and underestimating the work involved
  • The client relationship breaking down due to milestones being missed
  • A claim for the freelancer to pay damages to the company

The relationship has broken down due to project milestones being missed. Because of this there’s now a claim for the freelancer to pay damages.

Professional indemnity claims usually arise from client relationships gradually breaking down. This is why you should have insurance.

If the client is saying, “We’re 3 months behind where we thought we’d be, we estimate we’ve lost out on £20,000 of income and we want you to pay this amount”, this could trigger your professional indemnity insurance.

The insurer would appoint legal experts to negotiate with your client to reach an agreement. The cost of this, alongside the agreed figure for damages, is covered under the professional indemnity policy.

In this situation it’s advised you:

  • Work with your client in advance of the project beginning to discover as much detail about the scope and ensure there are no misunderstandings about what work will be provided
  • Make sure your client understands that they're agreeing to the scope as well as the budget and that those two things are connected
  • Ensure your client understands that any updates to the scope will change the cost of the project
  • Have your client agree to these terms in writing by including a clause in the contract
  • Contact your insurer if your client is asking for damages to be paid

Dos and Don’ts when a project goes wrong

At some point in your freelance career you’ll experience a project that doesn’t go to plan. It doesn’t matter who or what is to blame, some projects just don’t run smoothly and now you might have a frustrated client. Let’s look at the dos and don’ts when a project goes wrong.

Don't panic

Panicking is a gut reaction when you receive an irate response from a client, but it’s important not to panic.

You’ll probably struggle to focus on anything else and want to deal with the situation immediately to make the problem go away. However, it’s important to step away and gather your thoughts. Emotional, knee-jerk responses to an unhappy client rarely end well.

One of the things we hope to achieve at With Jack is encouraging freelancers to have more confidence and be treated how you deserve to be treated. Even though your client is unhappy, you don’t owe them an immediate answer.

Don’t offer a refund or admit liability

When things go wrong in a project, your instinct might be to apologise and offer the client a full or partial refund to make the problem go away.

It’s important you don’t do this. If things do escalate to the point the insurer is involved, the legal experts appointed should come into the situation when it’s a blank slate to ensure the best outcome for you.

Admitting liability and offering a refund could complicate matters from a legal perspective and hinder the negotiation process.

If you have the legal expenses product, you can utilise the legal advice helpline you have access to. The legal experts on the phone can give you pointers on subjects like contract disputes, late payments and general legal matters.

If things are more serious to the point there’s a threat of legal action or the client is asking for damages, make a professional indemnity claim. You should contact us as soon as you’re aware of any complaint, criticism or mistake which may give rise to a claim, but the policy will only be triggered if there’s a monetary loss such as a claim for damages or a legal threat.

Professional indemnity claims are quite complex because legal experts get involved and negotiations between all parties take place, but don’t let that intimidate you. The insurer is there to help and in our experience situations are diffused quickly once the insurer gets involved.

Do gather information that can support your case

Gathering information is helpful from both an insurance and project management perspective.

Contracts, project specs, emails, client communication… all of this will help the insurer fight your case, so make sure you're documenting everything.

From a project management perspective, gathering information to support your case will help if your client makes demands that are outside of the scope of work you’ve both agreed to. You can refer your client to the contract that’s signed and agreed by both parties, or a specific email to support your case and hopefully put the problem to bed.

Non-Payment

Client not paying. What are the next steps to take?

Always employ your usual credit control procedures. This includes sending reminders, enforcing late payment charges or refusing to deliver work until the invoice is settled. Having these basic clauses in your contract will go a long way in helping you get paid.

The legal expenses product includes late payment reminders you can send to your client. This, alongside the legal advice helpline, can assist you with dealing with non-paying clients.

– Ashley, With Jack Founder

Your professional indemnity insurance might be able to help if your client is unhappy with the work you’ve done. Your client’s dissatisfaction with your work does have to be accompanied with a threat or claim to trigger the mitigation costs clause. For example, “We’re not happy with the work you’ve done. We’re not paying you and if you continue to pursue payment we’ll take things further”.

The mitigation costs clause within professional indemnity insurance means the insurer will pay you the amount owed to you by your client if the insurer believes this will avoid a claim for a greater amount.

Mitigation Costs Clause

If your client is dissatisfied with your professional services, refuses to pay for any or all of your fees and threatens to bring a claim against you, the insurer will pay you the amount owed to you by your client if:

  • it is possible to settle the dispute with your client by you agreeing not to press for the disputed amount; and
  • the insurer believes this will avoid a claim covered under this cover for a greater amount; and
  • the insurer has given their written approval to settling in this way and for this amount.

If a client isn’t paying for other reasons, the legal expenses product has a debt recovery service where a solicitor will chase your debt for you. Here’s how it works:

  • You provide the necessary information to the insurer; the name of the client, amount owed to you, professional services provided, how many days the payment is overdue
  • The insurer assigns a solicitor and if the solicitor believes they have a 50%+ chance of recovering your debt they’ll pursue the client for you. Having a legal entity call or send a letter to your client on your behalf sends a persuasive message and can spur them into paying
  • If the solicitor’s credit check shows the client has no money, it’s unlikely they’ll be able to recover your overdue invoice

There is the option of small claims court if you don’t have insurance. Small claims court can be time consuming, so it’s worth weighing up if this is the right route to take.

Listen to Chris' experience of going through small claims court and his takeaways.

– Ashley, With Jack Founder

Dealing with payment disputes

Payment disputes have become more common recently with a lot of businesses revising their budget and making cuts.

We have noticed that more clients than normal are asking for refunds, possibly due to the impact of COVID-19. Usually it’s something along the lines of “We’re not happy and want our money back. If you don’t give us our money back we’ll take things further”.

It’s a scary threat to receive and many freelancers would respond in a way that benefits their client just to make the situation go away. Nobody wants to be sued. Nobody likes confrontation.

Insurance is designed to help you in these situations. Whilst your professional indemnity policy doesn’t cover refunds, a threat of legal action will trigger your policy and the insurer will help you defend the claim.

What does that mean? Every claim is assessed on a case by case basis, but generally the insurer will appoint legal experts to help you negotiate with your client.

Sometimes the legal experts will do that directly. Other times they’ll assist you with drafting emails to be sent to the client. The end goal is always the same—to get the best outcome for you considering the circumstances.

If you can show that you’ve adhered to the terms of the contract then a refund is not due, but if you’ve failed to deliver the work your client expects, the insurer may advise on negotiating a settlement and a repayment plan if needed.

This is why it’s important to document everything. Contracts are useful for highlighting what terms have been agreed to and can be key to diffusing problems quickly. The contract should outline the terms around payment and what happens if one of the parties wishes to terminate the project or doesn’t adhere to the terms.

If you’ve provided work to the agreed timescale and adhered to the terms of the contract, it will be difficult for the client to pursue a refund.

A lot of times it’s a straightforward case of reminding the client what they’ve agreed to in black and white and highlighting that you’ve adhered to the terms of the contract therefore no refund is due. It’s vital to be a confident freelancer in situations like this.

Sometimes clients make threats with no intention of acting on them, knowing that with a threat of legal action most freelancers will do what the client asks out of fear.

We’ve seen plenty of situations where the freelancer receives a threat and once the insurer is involved the client backs off and withdraws their claim. If you receive a threat like this it’s important to contact your insurer immediately to ensure the best outcome.

Help me get the most from my policy

Tips to help your claims get paid

Contrary to popular belief insurers do want to pay out claims. There are some occasions where claims don’t get paid, so let’s look at the common reasons why and share tips to make your insurance work for you.

Reason #1: Claiming on a product you haven’t bought

Sometimes customers submit claims for products they don't have. For example, a freelancer might want to use the tax advice helpline but hasn’t added the legal expenses insurance product to their policy.

It can be difficult remembering what insurance you bought when signing up, so make a point of reviewing your policy regularly. You can also get in touch with any questions about products you may not have or to make any changes to your policy.

Reason #2: Not understanding what the policy covers

A lot of freelancers don’t understand what their insurance does and doesn't do (hey, this is why we created this guide!).

Not everybody wants to trawl through pages of policy wording and dismantle the legal terminology, but hopefully guides like this do a good job of breaking things down.

Another approach is to write down what concerns you have in your business and ask your insurer how your policy can help in those situations. For example, “I’m worried about cashflow if a client doesn’t pay me”.

Reason #3: Policy exclusions

All policies have exclusions. You can find out what’s excluded in the policy wording under the ‘what’s not covered’ or the ‘exclusions’ section.

One example is that the legal expenses product excludes invoices under £200 from the debt recovery service. Your policy will outline any exclusions in the policy wording.

Reason #4: There is no claim… yet

You should speak to your insurer when there’s a complaint or criticism from a client or you’ve made a mistake in your work, but this doesn’t mean there’s a claim. Currently it’s a circumstance that could give rise to a claim.

A client may be complaining about how long a project's taking to complete but they haven’t claimed loss of income, compensation for hiring other freelancers or threatened you with legal action.

There is currently no monetary loss that the insurer can step in and contribute to.

Contact your insurer as soon as you’re aware of any circumstance which may give rise to a claim. A circumstance may be a complaint or criticism from a client, or a mistake you’ve made in your work.

Be aware, however, that what will trigger the policy is a threat of legal action or monetary claim. The insurer can provide legal experts to help you, the cost of which will be covered under your insurance.

Reason #5: The situation happened before the retroactive date

If you’ve been in business for 5 years but only bought insurance a few months ago, there’s a 4+ year period where you haven’t been covered.

If a freelancer submits a claim for something that happened prior to them being insured it wouldn’t be covered. For example, a copyright claim for a logo that was designed 1 year before there was insurance in place.

Not every freelancer will have to use their insurance which is the reason legal fees are affordable with insurance. You’re paying money into a pot each month alongside thousands of other freelancers. When a small number of those freelancers have a legal problem, there’s enough money in the pot to cover the legal fees and any compensation.

If everybody bought insurance only at the point they needed to use it, policies would cost considerably more which would render insurance meaningless.

Make sure you get insured as soon as you start trading.

How do I prevent problems from happening?

Best Practices

A lot of the claims we see follow the same patterns. There are common mistakes that lead to problems usually around poor project management. Some of these problems escalate to unhappy clients which is when insurance becomes useful.

Pattern one is missed milestones and delayed projects. Whether it’s a client dragging their heels with deliverables or providing feedback, changing the scope, or the freelancer dropping the ball with their organisational skills or underestimating the workload.

This is problematic because clients can claim loss of income or demand compensation to hire other freelancers to get the project up to speed.

The second pattern is that client expectations are different to the freelancer’s expectations. Why is this bad? Because if a client feels like they haven’t got the work they expected and budgeted for, it can open up a can of worms such as refusal to pay or threats of legal action.

With so many issues stemming from these areas, let’s look at best practices including how to keep projects running on time and manage client expectations.

  • Deadlines work both ways. It’s important to get feedback from a client on time so you can stay on track for the project duration
  • Provide the client with a timeline of what deliverables are due and when and schedule in feedback from your client. This holds them accountable to keeping the project on time, whether it’s having to give feedback, sign off on revisions or provide deliverables
  • Make sure a schedule of presentation and delivery dates are included in the initial contract. Anything that falls out of the scope is discussed as to how it would affect or lengthen timescales
  • Be transparent with the client. Yes, the scope may change, but this means making them aware of how those changes impact timescale and budget
  • Be confident of your creative process and explain it well and simply to clients
  • Have a clause in your contract to say that if a client doesn’t meet the deadline you can withdraw from the project and be paid for the work you’ve done
  • Consider adding a pause clause to your contract. If a client is late in providing deliverables, you’ll put the project on hold after some time has lapsed as stated in your contract. When the deliverable is received from the client the project will be rescheduled based on your current workload and availability
  • Make sure your client knows how many rounds of revisions are included within the project and suggest that any revisions requested outside of the contracted scope will be billed at an hourly rate
  • Don’t overpromise and under-deliver. We've seen claims arise because work that's been promised within a certain timescale or to a certain standard isn’t delivered

You can read more about the pause clause here. The aim of the pause clause is to incentivise clients to provide deliverables on time whether that’s input, content, payment or approvals.

– Ashley, With Jack Founder

Be a Confident Freelancer

Most claims are to do with client relationships breaking down and the situation reaches a point where it may escalate. A lot of freelancers don’t have the confidence to handle these situations in the correct way.

Most of our claims are rarely to do with the freelancer making a mistake in their work. Whilst there is cover under the professional indemnity policy if you do make a mistake and the client tries to recover compensation, that makes up a tiny percentage of situations.

Most of the time the freelancer has done good work and completed (or was making progress with) their work to the best of their ability. Where things go wrong tends to be on the client relationship side.

A difficult client relationship can be down to the client feeling like they aren’t getting what they wanted, when they wanted.

Again, this isn’t necessarily the freelancer’s fault. Yes, we do see situations where the freelancer hasn’t done themselves any favours in terms of overestimating the workload or working without a contract to give the project structure.

But we see poor project management on the client side just as much, if not more. We’ve seen clients hire freelancers for projects with no deadline yet become threatening because they deem the project to be overdue.

We’ve seen clients dramatically change the scope of work midway through a project and react badly when the freelancer needs more time and money to complete the work.

Or a difficult client relationship can just be down to a problem client who, irrespective of the work you do and how good you are at your job, is always going to be difficult to please.

These situations are the ones that tend to cause problems for freelancers, so let’s look at how to handle them properly.

One of most important aspects of healthy client relationships and a fulfilling freelance career is to learn how to set and stick to boundaries.

You deserve to be treated with respect. You are allowed to have boundaries. You bring value to the project. You shouldn’t have to discount your services, work overtime, or put yourself under significant stress to keep a client happy.

– Ashley, With Jack Founder

There are some practical things you can do to set boundaries within your business.

  1. Always work with a contract. This removes any ambiguity around what is expected of both parties and if problems do arise refer to the contract to diffuse the situation
  2. Always have a statement of work or a project scope showing exactly what the client gets and what it costs. If the client asks for features outside of the ones detailed in the scope, they’ll have to revise budgets and timescales
  3. Have set hours you’re available. Clients know that if they call you at 10PM on a Friday night you’re not answering. You do not want to set a precedence of being available 24/7. You do not exist solely to serve this client. You have a life, you also have other clients which is why you have to manage your time effectively

That’s the easy part. The testing part is how you react when clients try to take advantage of you. A client’s behaviour might not feel hugely destructive to begin with and can be disguised in a variety of ways.

Common situations are clients asking you to work more hours but without more pay, imposing difficult deadlines on you, expecting you to be at their beck and call and changing their mind regularly.

Here’s where being a confident freelancer comes in.

The way you respond to these situations can be the difference between a smooth project that ends harmoniously and one you regret taking on.

If you don’t set boundaries and instead agree to build extra features for free or eagerly overwork to meet impossible deadlines, you’re teaching the client that it’s OK to undervalue you.

If you do that certain clients will continue undervaluing you, pushing you closer to burnout and putting you under pressure. That’s where we see a lot of client relationships start to break down, causing friction that leads to the messy situations that insurance can help with.

Some freelancers struggle with setting and sticking to boundaries because they don’t want to deal with conflict and feel uncomfortable telling a client “No”. Or there’s a fear of losing a client so freelancers are willing to overstretch themselves to accommodate their client, but this is a recipe for disaster.

It’s important to remember your client isn’t a friend. This is a professional arrangement that has to make sense for both of you.

– Ashley, With Jack Founder

It’s upsetting when freelancers are willing to undervalue their work and time yet it is a common pattern with the situations we see at With Jack.

Now let’s take a recent situation that we’ve seen crop up quite a lot of. A client isn’t happy with either the work you’ve done or the timescale you’ve completed it to, and instead of working towards a solution they put an abrupt end to the project and refuse to pay your fees.

Being insured should give you the confidence to stand your ground with clients who try to mistreat you or extract more from you than has been agreed.

You should be able to firmly say, “I’ve adhered to the terms of the contract and provided good work to a high standard. I believe my fee should be paid”.

Provide a breakdown of what they asked you to do, what you have done and refer to your contract and statement of work to show you’ve been doing what’s asked of you. You’ve done the work, you deserve to be compensated.

If you stand firm and the client doesn’t back down and threatens to take things further, that’s when your professional indemnity policy is triggered. This means you’ll have help to navigate the situation and might even benefit from the policy’s mitigation costs clause if the client still refuses to pay. However, most of the time when you stand firm the client backs down.

The practical element of insurance is getting affordable legal help should you need it, but it’s really the aspirational element of being insured that most freelancers benefit from and certainly comes into play here.

Insurance should give you the confidence to stand firm with clients who are trying to take advantage of you, knowing that if they do push things a bit further you have the help to get you through it.

The With Jack team helped me stick to my guns, reviewed my emails back to the client and advised me on how to respond. Thanks to their advice, the client backed down, allowed me to keep the money I had already earned and we went our separate ways. Thank you for fighting my corner, you rock!

Sam

With jack Customer

Real story #2

How insurance helped this filmmaker when client footage was lost

This situation started with a damaged piece of equipment and developed into a client claiming damages. What made this situation unique was that two different insurance products came into play to ensure the best outcome from a bad situation.

This freelance filmmaker’s hard drive was scratched internally after being accidentally damaged. This meant he had difficulty retrieving his client work that was on there.

The footage on the hard drive was a 6-day job with multiple people involved, fees, travel, accommodation and food and drink expenses.

Because the hard drive was damaged, the filmmaker’s contents insurance covered the cost of recovering the data using a data recovery service. This was an expensive process costing over £5,000 with no guarantee that any footage can be recovered.

Unfortunately, the data recovery company couldn’t retrieve any of the files from the damaged hard drive, meaning the filmmaker’s client had no footage from their shoot.

Whilst the damaged equipment was nobody’s fault, from the client’s perspective there was nothing to show for a shoot they had invested a lot of time and money into.

The client said that not having the footage had negatively impacted their business. They had paid for travel, accommodation, fees, and arranged for people to be involved in a shoot who believed they’d be taking footage home.

Because of this, the client felt their reputation had been damaged and their business had been impacted negatively. It was on this ground they sought compensation, triggering the filmmaker’s professional indemnity insurance.

Professional indemnity insurance covers claims made against you for compensation. In this instance they were looking to recover over £3,000. The insurer covered the cost of this, minus the policy excess.

If the filmmaker didn’t have insurance, the compensation along with the recovery service would have cost just under £9,000.

Get Insured

The Insurance Hard Sell

On a practical level you get insured so you have access to affordable legal help should you need it, but freelancers will benefit from being insured every day because business insurance helps you be a confident freelancer.

Here’s how the process of getting legal help looks if you don’t have insurance.

Step one:

Most freelancers turn to Slack groups, Facebook groups, sub-reddits or friends to ask for advice and gather recommendations.

At this point you’re likely feeling stressed and anxious.

Step two:

The severity of the situation is assessed. Is this something that can be resolved with a conversation, small claims court or do you need to consult with a lawyer?

At this point you’ll be weighing up the options based on your budget because legal fees aren’t exactly cheap. You might be feeling scared at the prospect of how much this is going to cost.

Step three:

You have to find the appropriate lawyer for the type of problem you’re facing. Is it a copyright issue or a contract dispute? What jurisdiction is the claim being made under?

At this stage you’ll be hoping you’ve found the right lawyer for the job and that they understand the type of work you do.

Once you’ve found the right lawyer, you arrange your consultation and start to gather the evidence they’ll need. Contracts, client communication… Anything that will strengthen your case and help your lawyer defend you. You’ll be spending a lot of upfront fees on legal assistance, but at least you’re making progress.

Step four:

You collaborate with your lawyer. You present your side of the story, the outcome you’d like to achieve and work with your lawyer as negotiations get underway with your client.

The end goal here is to reach a resolution that satisfies both parties as best as possible.

Step five:

A resolution has been reached.

The outcome is that—whilst your lawyer has helped you negotiate with your client and prevent the situation from escalating—you’ve had to dip into your savings or even sell an asset like your car to pay legal fees. And that’s a best case scenario.

At this point there may be some relief the situation is over, but you’ve spent a lot of money and are emotionally exhausted.

Now let’s look at this scenario from the perspective that you do have insurance:

Step one:

Contact your insurer. They have a huge network of law firms that specialise in the area you’re experiencing a problem in and the jurisdiction.

Whilst you’ll be feeling scared and anxious, being insured instantly removes the stress of searching for the right lawyer.

Step two:

Gather the evidence you’ll need for the lawyer your insurer has appointed and paid for.

This should be things like contracts, client communication and—depending on the type of claim—invoices issued and anything else to support your case.

Step three:

Present your side of the story, the outcome you’d like to achieve and work with your lawyer as negotiations get underway with your client.

The end goal here is to reach a resolution that satisfies both parties as best as possible.

Step four:

Celebrate. You’ve survived financially and emotionally!

If any damages have to be paid to your client then you’ll pay your policy excess. You’ve just received legal help for a few hundred pounds a year, removed the financial burden as well as the stress of searching for a lawyer all because you had insurance which starts at £14 a month.

Fewer steps, fewer headaches and fewer pounds.

When you zoom out and look at this scenario from both perspectives, it’s obvious how being insured streamlines the process and gives you a better, more affordable way to handle client issues.

We asked ourselves one important question…

What do we want out of an insurance provider?

With Jack is the answer