Professional indemnity insurance isn’t a legal requirement for a freelancer but anyone providing a service in exchange for money should have it. Think of professional indemnity insurance the same way you think of wearing a seatbelt when travelling. Nobody gets into a vehicle anticipating a bump, but we still buckle up to minimise the damage if something does go wrong. Professional indemnity insurance works in much the same way.
No freelancer should begin work on a project expecting things to turn bad, but if they do your insurance will help you manage difficult situations. If you want to go into each project with confidence, you should have professional indemnity insurance.
Here’s an overview of the most common claims we see at With Jack.