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Tips To Help You When Making A Claim

Not sure when or how to make a professional indemnity claim? We offer tips to help you when dealing with your insurer.


We've been helping a customer navigate the murky waters of making their first claim on their professional indemnity policy. They'd been worn down by a client and needed support from With Jack and the insurer we placed their business with.

Tips to help you when making a claim

Business insurance is new territory for many freelancers, so making a claim can be uncharted territory.

Here are some basic steps to follow.

When Should I Make A Claim?

Firstly, you don't have to wait until solicitors are knocking at your door to call on your insurer. In fact, at the first inkling you have of a situation gone awry you should alert your insurer.

If it's a mistake you've made in your work that you think could give rise to a claim, notify your insurer.

If it's a client expressing dissatisfaction with your work or refusing payment, alert your insurer.

At the very least they'll be able to provide emotional support and put your mind at ease.

With our customer we mentioned in the opening paragraph, they had been threatened with legal action by their client. Whether it was an empty threat or not, the insurer was able to appoint legal experts to help our customer communicate with their client going forward.

This is important; when something happens that you think could give rise to a claim, it's important to consult your insurer immediately.

The worst thing you can do is admit liability and get yourself in even more of a bind. Your insurer will outline the best course of action so you can avoid this.

How Do I Make A Claim?

Contact details vary between insurers and can be found on your policy documents. If you're a With Jack customer, contact us and we'll point you in the right direction.

You'll want to provide your insurer with the following information:

  • The date of the incident
  • A list of the parties involved
  • Details of the circumstance (including any communication, emails, contracts etc)
  • The potential loss

Insurance is something you pay for and hope to never to use. But if it comes down to it your insurer can not only appoint lawyers and experts to defend you, but also offer emotional support.

They're the big guys. You're the little guy. And now you have a team of people to help you. That's why you're with Jack.

We asked ourselves one important question…

What do we want out of an insurance provider?

With Jack is the answer