It’s just a simple website

A designer was hired to create “a simple website” that ended with a legal threat. Design expectations need discussed and understood in advance to avoid issues.

Client doesn’t think they got what they paid for

Client ghosting, poor payment terms and scope creep that resulted in a client feeling like they didn’t get what they paid for. What can you do when in this situation?

Client red flags to watch out for

Red flags can lead to badly run projects which can turn into a nightmare for the freelancer. What warning signs should you be aware of so that you can avoid having a difficult client on your hands?

Common factors that cause projects to break down

From delayed projects to work not meeting client expectations. We highlight factors that cause client relationships to break down so that you can avoid them.

Is it time to threaten to sue my client?

Non-paying clients is an issue many freelancers face. Some of you may have reached the breaking point of asking yourself if it’s time to threaten your client. We want to highlight some alternative methods to handling non-paying clients.

COVID-19 and your mental health

There has been a huge impact on the mental wellbeing of freelancers during COVID-19. We want to take this opportunity to remind you of the confidential counselling helpline you have access to with your legal expenses insurance.

60 day premium pause

If your business has been impacted by COVID-19 and cashflow is a concern, you can pause payments for 60 days and still remain covered.

Client ghosted me and now wants their website delivered in 3 days

What do you do if a client ghosts you, refuses to pay your invoice, yet pops up on the radar several weeks later to demand the work be completed? We look at spotting red flags, ensuring projects run smoothly and how insurance can help in a situation like this.

How insurance helped this filmmaker when client footage was lost

We share the story of how two different insurance products—contents insurance and professional indemnity insurance—helped a filmmaker when their hard drive failed and client footage was lost.

COVID-19 and your business insurance

The products we arrange can’t help with the impact COVID-19 is having on freelancers, but here’s a refresher on what the insurance you have can help you with.

Revisited: Best practices to avoid copyright infringement claims

Inspired by a recent spike in copyright claims, we revisit the topic of avoiding accusations of copyright infringement and staying on the right side of copyright law.

Refunding clients

Clients requesting refunds because they’re unhappy with the quality of work isn’t uncommon. We look at how to handle this situation and if your insurance can help.