How to survive a computer failure, corrupted hard drive or any other hardware breakdown

It’s your worst nightmare, and we all think (hope!) it’ll never happen to us. But what would you do if your laptop failed tomorrow?

Avoid freelancing challenges by getting your mindset right

A huge percentage of the problems freelancers face could be avoided. It all comes down to mindset and getting your head on straight! So what’s the best way to do that?

How do you avoid getting burned – or burned out – by difficult clients?

Nine times out of ten, when you look back, the signs were there from the start. It’s why most experienced freelancers have a mental list of ‘red flags’ – behaviour from a potential client which might lead to trouble down the road.

There’s no such thing as perfect: how to handle it when your mistakes have a serious impact on your client

We’re all human. And while most freelancers want to do good work, there will always be software bugs, technical glitches and typos. So how do you handle it when something goes wrong and a client refuses to pay your invoice or pursues you for damages?

What happens next when you’re accused of copyright infringement?

This one’s serious. Logos or custom fonts you’ve designed might look similar to existing work. Or an image or asset has been used without the correct permissions. What then?

“Houston, we have a problem” – ghosting, poor communication and missed milestones. Who’s to blame?

Sometimes a client goes quiet or fails to provide the assets you need to complete your work. And sometimes it’s a freelancer who’s accused of poor communication or missed milestones. What next?

How to get paid when a client goes quiet or refuses to pay your invoice

It happens to the best of us. A client stops responding to your emails, or says they’re not going to pay your invoice. How can you make sure you’re not left out of pocket?

Do I need insurance if I’m a limited company?

There’s a myth that if you’re a Limited company you don’t need to have professional indemnity insurance. We explain why your responsibilities to the client remain the same, whether you’re a sole trader or Limited company.

Scripts to use when clients ask you to be insured

Insurance clauses in client contracts are often a one size that doesn’t fit all approach. This means either the level of cover or insurance products clients ask you to have might not fit your needs. Here are some ideas for scripts you can send to your client in response to the insurance clause.

How do I fire my client? We answer your questions [Video]

In this video we answer three questions. How do you terminate a project with a difficult client, refuse a client’s refund request and successfully set (and stick to!) boundaries?

Why client contracts ask you to be insured

Sometimes clients will ask you to have insurance. Whilst it can feel like a barrier to accepting the project, it isn’t an unreasonable request. We look at why a client asks you to be an insured professional.

The importance of agreements in a freelancer’s workflow

One of the biggest causes of problems for freelancers is client expectations not being met. Agreements can help you discover problems in advance so you can keep clients happy and ensure projects run smoothly.